I've changed my rating. It is great to deal with a business that values their customers. After my initial post I heard back immediately from Du at Tile and Stone. He said their policy it to accept returns so long as it matches the color codes of the existing stock. It did and I was refunded the money for the unused items. Thanks for the exceptional service! It was appreciated.
They care about their The store does not accept returns of unused products. I purchased 18 one square foot floor tiles for a shower area based on estimations from Connor. I used 13 of them and have one as a spare. I tried to return the unused 4 tiles and I was informed that they only accept returns of full boxes. 10 in each box. They sell on a basis of per tile, but don't accept returns on a per tile basis. Connor said that there was nothing he could do about it because this was the store's policy. What a poor company. I will not be buying anymore products from this store.